SHIPPING
When you place an order from our online shop, we understand that you want to receive your new wheels as soon as possible and ride on them. Thus, we make every effort to arrange our delivery for different regions, considering both delivery time and cost.
The delivery cost of bike wheels is high because of the big package size and the insurance on them. Please note these charged fees are still subsidized, the cost of delivery is greater than our charge to you.
Shipping costs and estimated shipping time will be advised at the basket/checkout based on your region and delivery type.
The delivery cost of bike wheels is high because of the big package size and the insurance on them. Please note these charged fees are still subsidized, the cost of delivery is greater than our charge to you.
Shipping costs and estimated shipping time will be advised at the basket/checkout based on your region and delivery type.
FREE SHIPPING OPTION
We provide free shipping of wheelsets (except Carbon Spoke Series, which have extra big packages) for some regions. For regions where free options are unavailable, the shipping is supported via FedEx. If you want your wheels to arrive a bit faster, you can also choose to use FedEx delivery when checking out.
LEAD TIME ESTIMATES
To provide you with the most up-to-date information, we also list our processing lead times. The following lead times apply only to the production process and do not include delivery time. The processing time before we ship wheels out varies depending on the inventory of your ordered product. Please pay attention that the custom wheels or special requirements take a longer lead time.
The delivery cost varies depending on your location and delivery type. Please refer to the following graphs to check them out.
*The actual delivery cost may differ from the following graph because of the update of the delivery agent quotation. The actual shipping costs and options will be advised at the cart/checkout based on your region and delivery type.
After we dispatch your order, you can online track via the following websites by using your tracking number.
LEAD TIME ESTIMATES
To provide you with the most up-to-date information, we also list our processing lead times. The following lead times apply only to the production process and do not include delivery time. The processing time before we ship wheels out varies depending on the inventory of your ordered product. Please pay attention that the custom wheels or special requirements take a longer lead time.
| Product Status | Approximate Lead Time Before Shipping |
| Wheels in inventory | 3-5 working days |
| Wheels out of stock | 10-14 working days |
| Custom wheels | 12-20 working days |
DELIVERY TIME
The following is the approximate delivery time from when you place the order.
*Please note that your delivery time would be affected in the condition that your product involves a customs process or there is bad weather, which is beyond the control of 9Velo and the responsible delivery courier.
On occasion, your order may be delivered by a different courier than you selected, which is usually to ship the order as quickly as possible.
| Delivery Courier | Approximate Delivery Time |
| EMS | 8-22 working days |
| FedEx | 3-5 working days |
| WXY | 12-20 working days |
| XDB | 12-20 working days |
DELIVERY COST*
The delivery cost varies depending on your location and delivery type. Please refer to the following graphs to check them out.
*The actual delivery cost may differ from the following graph because of the update of the delivery agent quotation. The actual shipping costs and options will be advised at the cart/checkout based on your region and delivery type.
The cost via EMS
| Region | Delivery Cost via EMS |
| Hong Kong SAR, China Indonesia Japan South Korea Macau SAR, China Malaysia Taiwan, China Thailand |
$0 $0 (Carbon Spoke Series) |
| United States United Kingdom Ireland |
$0 $18 (Carbon Spoke Series) |
| Canada Australia New Zealand |
$29 $48 (Carbon Spoke Series) |
| Argentina Brazil Chile Colombia India Iraq Israel Philippines Vietnam Sri Lanka Turkey Venezuela |
$145 $194 (Carbon Spoke Series) |
Delivery Cost via FedEx
| Region | Delivery Cost via FedEx |
| Austria Belgium France Germany Ireland Italy Netherlands New Zealand Poland Spain Switzerland United Kingdom United States |
$119 $177 (Carbon Spoke Series) |
| Aland Islands Albania Andorra Belarus Bosnia and Herzegovina Brunei Bulgaria Faroe Islands Gibraltar Isle of Man Jersey Kosovo Latvia Liechtenstein North Macedonia Maldives Malta Moldova Montenegro Qatar Russia San Marino Serbia Svalbard and Jan Mayen Syrian Turkey Vatican City |
$169 $287 (Carbon Spoke Series) |
| Indonesia Israel Philippines Saudi Arabia Vietnam United Arab Emirates |
$79 $118 (Carbon Spoke Series) |
| Hong Kong SAR, China Japan South Korea Macao SAR, China Malaysia Singapore Taiwan, China Thailand |
$69 $127 (Carbon Spoke Series) |
| Australia Canada Cyprus Czech Republic Denmark Estonia Finland Greece Guernsey Hungary Iceland Lithuania Luxembourg Monaco Norway Portugal Romania Slovakia Slovenia Sweden Croatia Ukraine |
$139 $237 (Carbon Spoke Series) |
| Rest of World | $269 $387 (Carbon Spoke Series) |
Delivery Cost via WXY/XDB
| Region | Delivery Cost via WXY/XDB |
| Argentina Brazil Colombia |
$155 $195 (Carbon Spoke Series) |
| Switzerland | $138 $216 (Carbon Spoke Series) |
| United States | $39 |
| Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden Croatia United Kingdom |
$49 |
WHERE TO TRACK YOUR ORDER
After we dispatch your order, you can online track via the following websites by using your tracking number.
| Delivery Agent | Tracking Site |
| EMS | https://www.ems.com.cn/english/ |
| FedEx | https://www.fedex.com/en-us/tracking |
| WXY | http://wxy-express.com/ |
| XDB | https://www.xmxdb.com/en/track.asp |
DUTIES
Customs/import duty may be charged. Please check with your local customs office for information on tax rates in your region.
If the buyer refuses to pay these charges, the shipping and return fee will still be charged.
If the buyer refuses to pay these charges, the shipping and return fee will still be charged.
